We try to keep our shipping policies and pricing fair and clear. Details are outlined below.
Where do we ship to?
Everywhere! We're happy to ship to all locations around the world.
When will my order be processed?
We'll start working on your order right away during business hours. Orders received after 4PM Pacific Time will be processed next day. If there are any issues with fulfilling your order you'll be contacted right away.
When will my order ship?
Orders are typically shipped same day, but all orders will be shipped within 2 business days, at the latest, after your order is received.
Who do you ship with?
We use Canada Post as our default postal carrier. Orders are sent using their Expedited service (within Canada). Expedited Service typically offers the same shipping times as the Xpress Post service.
What will shipping cost if I live in Canada?
If you live in our home province of British Columbia rates are as follows: Free shipping on orders over $200. $10 Shipping Fee for orders ranging between $100 and $200. $17 shipping fee applies for orders below $100.
For the rest of Canada the rates are as follows:
Free shipping on orders over $200. $10 shipping fee for orders ranging between $100 and $200. $20 shipping fee applies to orders below $100.
Items will be sent using Canada Posts' Expedited shipping service.
What will shipping cost if I live outside of Canada?
If your order total is over $400 (before shipping cost) we will ship it to you for free. If your order total is under $400 (before shipping cost) there will be a $25 shipping cost.
Items will be shipped out using Canada Post and will be delivered to you from one of their affiliate partners around the world.
Where will my order ship from?
Unless otherwise clearly and obviously stated on the product page, your order will ship from Victoria, BC, Canada.
Do I get a tracking number?
Yes, you will receive a Canada Post tracking number via your chosen contact method once your order has been shipped.
How long will it take to receive my order?
For orders within Canada, it varies depending on whether you live in a major city or not and how far you are from Victoria. All major cities in Canada should receive their order within 7 business days at the latest, with the time shortening the nearer you are to Victoria and hubs like Toronto.
Rural locations (if you have a 0 in your postal code) should add two or more days to the shipping time.
For those outside of Canada, it is difficult to provide accurate shipping expectations. Customs at international borders can delay the shipments substantially or not at all, and varies widely country to country.
If you need your order by a given date, please contact us and we can better estimate a likely arrival time for you.
What if I want my order Express shipped?
At checkout, Canadian customers will have the option to select an express shipping method. Faster shipping costs significantly more so you will be required to pay the additional cost of the faster shipping service. This applies to all orders, regardless of total.